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Frequently asked questions

How long does shipping take?

Delivery times vary depending on your location. Most orders are delivered within 7–15 business days. You will receive a tracking number once your order has been shipped.

Do you ship internationally?

Yes, we ship to most countries worldwide, including the United States, Canada, the United Kingdom, Australia, and many European countries.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, as well as other secure payment methods available at checkout.

Can I change or cancel my order?

Orders can be modified or canceled within 24 hours after placement. Please contact our support team as soon as possible.

What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund.

What is your return policy?

We offer a 30-day return policy for eligible items. Products must be unused, unworn, and returned in their original packaging.

How do I request a return?

To start a return, please contact our customer support team through our Contact Us page. We will provide detailed return instructions.

What if the item doesn't fit?

Please refer to our Size Guide before placing your order. If the size isn't right, you may request an exchange or return according to our return policy.

Are your products true to size?

Most of our products follow standard sizing. We recommend checking the Size Guide available on each product page for the best fit.

How secure is my payment information?

Your payment information is protected using industry-standard SSL encryption. We do not store your credit card details.

Do you offer discounts or promotions?

Yes! We regularly offer special promotions and seasonal discounts. Subscribe to our newsletter to stay updated on the latest deals.

Why haven't I received my order yet?

Shipping delays may occasionally occur due to customs processing, weather conditions, or carrier issues. Please check your tracking information or contact us for assistance.

How can I contact customer support?

You can reach us through our Contact Us page or by email. Our support team will respond as quickly as possible.

Do you offer free shipping?

We offer free shipping on qualifying orders. Current free shipping thresholds are displayed during checkout and may vary by region.

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